Terms & Conditions
Purchase & Payment
- Kindly ensure that all required information is indicated during the payment purchase to avoid delays/missing mail.
- Debit/Credit Card (Local & International): Payment made during check out.
- Paynow/Paylah (SG only): Payment has to be made within 24 hours. Otherwise, your order will be automatically cancelled.
- For any change of designs/names, please inform us within 24 hours. You may contact us: hello@twotinysquares.com or Whatsapp us: +65 81616030.
Refund Policy
All items are non-refundable upon confirmation & delivery.
Shipping & Delivery (Local)
(Note: Shipping & Delivery duration is on top of the production lead time)
- For Mailing/Courier
- Normal Mail (3 - 5 days): +$2.50 (no tracking number)
- Normal mailing option is NOT available for the following items: Tumbler, Wood/Acrylic Plaque, Medium Disposable Cups, Jars, Stationery Holder, Rounded Holder and orders above $36.
- We will not be liable for any lost mail.
- Standard Courier (2 - 4 days): +$4 (tracking number will be provided)
- Complimentary Standard Courier for $60 & above.
- Express Courier (2 - 3 days): +$5 (tracking number will be provided)
- Complimentary Standard Courier for $100 & above.
- Delivery: +$15
- Self-Collection
- Details will be provided once items are ready
- Address: 34 Boon Leat Terrace (Pasir Panjang)
Shipping & Delivery (International)
(Note: Shipping & Delivery duration is on top of the production lead time)
- Items not available for International orders: Signage/Milestone Board, Wood/Acrylic Plaques
- Malaysia
- 5 - 10 days
- <$50 Spending: +$10 (tracking number will be provided)
- >$50 to $150 Spending: +$15 (tracking number will be provided)
- >$150 Spending: Complimentary Courier (tracking number will be provided)
- Indonesia / Taiwan / Thailand / Philippines
- 5 - 10 days
- <$50 Spending: +$15 (tracking number will be provided)
- >$50 to $150 Spending: +$20 (tracking number will be provided)
- >$150 Spending: Complimentary Courier (tracking number will be provided)
- Others:
- 5 - 20 days (depending on location)
- <$50 Spending: +$20 (tracking number will be provided)
- >$50 to $150 Spending: +$25 (tracking number will be provided)
- >$150 Spending: Complimentary Courier (tracking number will be provided)